Treatments

I aim to provide a safe space for clients so that you are relaxed and can chill out. Your dignity is maintained at all times and I will leave the room whilst you get changed for your treatment. I work in a person centred way at the level that you wish to address holistically.

Gentlemen are required to wear shorts for their treatment please; clients must wear underwear at all times.

Policies

Cancellations – I ask that you provide me with 24 hours notice of any cancellations. You will be charged for late cancellations unless I can fill your slot and I will sit at your allocated time and send you some distance reiki or AET instead if you wish. For clients new to me, I will ask for pre-payment on re-booking. I understand that cancellations do arise and if you have a fever or a known infection and feel you may need to cancel do let me know, I will do my best to work with you. Do not risk your own safety travelling in bad weather. In the very rare event that I am unable to make your appointment I will let you know as soon as possible.

Please understand that as a small business I am often unable to fill late cancellation appointments and other clients may miss the opportunity to receive a treatment, so do let me know as soon as possible on 07930120516.

Late Arrivals

Please arrive on time and wait in the atrium and I will come out to you. Saturday morning clients, please stay in your car in the car park and text me to let me know that you are there and I will come out to you. Appointment times are reserved for each client so cannot exceed that time without making the next client late. For that reason, arriving after your appointment time may result in loss of time from your treatment so that your session ends at the scheduled time. Fees will be charged in full even when sessions are shortened due to late arrival. I do my best to be on time and on the rare occasions I am running late I will inform you by text and your time or your service charge will be adjusted accordingly to reflect that.

Confidentiality

Your consultation notes are kept in a locked filing cabinet for 7 years. If you would like them to be destroyed before 7 years please let me know.

Inappropriate Behaviour Policy

The treatments that I provide are for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation or request will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged for the full session. Depending on the behaviour exhibited I may also contact the local authorities. Please treat me with respect and I will do the same.